Need help now? Contact support for activation and order assistance.
Help Centre › Keep-alive numbers

How to recharge the $3 plan (self-service)

The $3 line is your own official T-Mobile prepaid number, so you recharge it yourself on T-Mobile's official channels — we do not recharge it for you.

What to do

  1. Log in at t-mobile.com (or the T-Mobile app) with the account that owns the line and top up the prepaid balance, or buy a T-Mobile refill card and redeem it on the same account.
  2. You can recharge at any time — before expiry is cheapest, because a lapsed number can lose the line.
  3. MollySIM does not recharge a $3 line and cannot put it on auto-renew; this plan is outside the keep-alive auto-renew service.
  4. We do send an expiry reminder so nothing is missed, but the recharge itself always happens on T-Mobile's side.
  5. If the balance was topped up and the line still shows no service, restart the phone, then enable Wi-Fi Calling; if it still fails, contact support with the order number.

Related articles

Still stuck? Contact support

Reply to your order email or open a ticket — a human agent picks it up.

Still stuck? Contact support