eSIM lost, deleted or needs replacing

A deleted or lost eSIM on a $5/$6/$10/$15 managed line can be reissued while the line is still active; a fee applies.

What to do

1. Applies to managed T-Mobile US lines on the $5, $6, $10 and $15 monthly plans.
2. Not covered: the $3 native T-Mobile eSIM, travel data eSIMs and voucher-based eSIMs.
3. The line must still be Active. If it has already been deactivated, reissue may not be possible — support confirms first.
4. Send the order number and the line to replace; we quote the reissue fee before doing anything.
5. Once issued, install the new profile immediately and keep the email — the old QR code stops working.

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