Help Centre › Keep-alive numbers
Install your keep-alive eSIM (QR code or manual code)
Install the profile while you have Wi-Fi, and never delete it — a deleted keep-alive eSIM can only come back as a paid reissue.
What to do
- Connect to Wi-Fi, then Settings → Cellular → Add eSIM on iPhone, or Settings → Network & internet → SIMs on Android.
- Scan the QR code from the order email, or choose "Enter details manually" and type the SM-DP+ address and activation code.
- Label the line (for example "MollySIM US") so it is never confused with your primary SIM.
- Turn the line on and wait for the carrier name; a restart helps the modem register, then enable Wi-Fi Calling.
- Never tap "Delete eSIM". If it will not install, contact support first — an installed profile is irreversible.
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Still stuck? Contact support
Reply to your order email or open a ticket — a human agent picks it up.
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