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Help Centre › Travel eSIM & SIM

Landed but no data: quick fixes

Almost always one of four things: roaming off, wrong data line, APN missing, or the phone has not re-registered.

What to do

  1. Check the travel eSIM is ON and that Mobile Data is assigned to it, not to your home SIM.
  2. Turn Data Roaming ON for the travel eSIM. Off-roaming is the single most common cause of "no data" abroad.
  3. Restart the phone, or toggle airplane mode for 30 seconds to force a fresh network registration.
  4. Confirm the APN matches your order email. Most MollySIM data eSIMs set it automatically; a wrong APN gives signal but no internet.
  5. Still nothing? Try manual network selection and pick the listed local carrier. Do not delete the eSIM — contact support with a screenshot instead.

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