Help Centre › Travel eSIM & SIM
Landed but no data: quick fixes
Almost always one of four things: roaming off, wrong data line, APN missing, or the phone has not re-registered.
What to do
- Check the travel eSIM is ON and that Mobile Data is assigned to it, not to your home SIM.
- Turn Data Roaming ON for the travel eSIM. Off-roaming is the single most common cause of "no data" abroad.
- Restart the phone, or toggle airplane mode for 30 seconds to force a fresh network registration.
- Confirm the APN matches your order email. Most MollySIM data eSIMs set it automatically; a wrong APN gives signal but no internet.
- Still nothing? Try manual network selection and pick the listed local carrier. Do not delete the eSIM — contact support with a screenshot instead.
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Still stuck? Contact support
Reply to your order email or open a ticket — a human agent picks it up.
Still stuck? Contact support