Where is my order? Shipping time and tracking

Shipping fees apply to every physical-card order, and tracking appears once the carrier scans the parcel.

What to do

1. Open your order confirmation email for the tracking number, or sign in and open Orders.
2. Shipping fee is calculated at checkout: mainland China US$1.99, Hong Kong / Macau US$4.99, everywhere else US$9.99.
3. A physical-card order delivered as an eSIM keeps that fee as a non-refundable eSIM handling fee.
4. Tracking updates only after the courier scans the parcel; the tracking number is the source of truth.
5. If it has not moved for several days, reply to your order email or open a ticket — we chase the carrier.

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