Change the email or shipping address on an order

Address changes are possible before dispatch; changing the contact email needs a code sent to the old address.

What to do

1. Shipping address: open a ticket from the email on the order. We change it only while the order is not yet dispatched.
2. Once a parcel is with the courier the address cannot be changed — re-routing is the carrier's decision.
3. Contact email: we send a 6-digit code to the CURRENT address. Enter it and the new address becomes the contact.
4. The code expires in 10 minutes with a limited number of attempts; request a new one if it expires.
5. Changing the login identity of an account is a separate request, reviewed by a human agent.

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