Port out or keep your number

Port-out is supported on our lines, including the $3 keep-alive plan; we provide the account number and transfer PIN.

What to do

1. US T-Mobile lines ($3 / $5 / $6 / $10 / $15): contact support with the number to move and we send the port-out details (account number + transfer PIN).
2. UK numbers (Giffgaff, CTExcel, CMLink): text PAC to 65075 from the line; the PAC is valid for about 30 days.
3. Do not cancel or refund the line before the transfer completes — a cancelled line cannot be transferred.
4. Give the receiving carrier the exact details we send; a wrong account number or PIN is the most common cause of a failed port.
5. Nothing is invented here: if a detail is missing, we confirm it with the carrier first.

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