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An eSIM (embedded SIM) is a digital profile installed directly on your phone — no physical card required. You download and activate it over the internet, allowing instant connectivity without visiting a store. Your home SIM remains active at the same time, so you can use the eSIM for travel data while keeping your usual number for calls and texts.

Most travel plans are data-only. For destinations that support voice and text, select Data + Bellen + SMS plans in the plan filter.

Hotspot availability depends on the specific plan and network rules in that destination. Check the plan details before checkout.

Yes. Most modern dual-SIM devices let you run an eSIM for travel data while keeping your physical SIM active for calls and texts. You can switch the default data line between SIMs in your device settings at any time.

Storage varies by device. Most iPhones and many Android phones can hold 8–20 eSIM profiles, though typically only one or two can be active simultaneously. You can switch between stored profiles in Settings without deleting them, making it convenient to manage eSIMs across multiple trips.

After your order is fulfilled, a QR code is sent to your email and saved in your MollySIM account. To install: open Settings > Cellular (or Mobile Data) > Add eSIM, then select Scan QR Code and point your camera at the code. The profile installs automatically. Complete this step while connected to stable Wi-Fi.

De meeste vlaggenschip-smartphones die na 2018 zijn uitgebracht, ondersteunen eSIM, waaronder iPhone XS/XR en nieuwer, Samsung Galaxy S20 en nieuwer, en Google Pixel 3 en nieuwer. Ga naar Instellingen > Over telefoon (Android) of Instellingen > Algemeen > Info (iPhone) om eSIM-ondersteuning te controleren. Je apparaat moet ook simlockvrij zijn om een eSIM-abonnement van een derde partij te activeren.

Installeer terwijl u stabiele wifi heeft, idealiter vóór vertrek. Activeer de lijn wanneer u aankomt, gebaseerd op uw reistijd en de geldigheid van het abonnement.

No. A purchased profile is generally bound to one device during activation. If you need another device, purchase an additional eSIM.

No. Carrier-locked devices cannot activate eSIM profiles from third-party providers. Contact your carrier to request an unlock — many unlock devices automatically after a contract period, or upon request. Confirm your device is fully unlocked before purchasing a MollySIM plan.

Try these steps: clean your camera lens, increase the screen brightness on the device displaying the QR code, or scan in better lighting. Most orders also include a manual activation code — select Enter Details Manually in your cellular settings as an alternative. If the issue persists, contact support with your order ID before deleting any eSIM profile.

Validity start rules depend on the provider. Most plans begin counting down from your first data connection in the destination country — not from the date of purchase or installation. A small number of providers start validity at installation time. Always check the plan details page before buying to confirm the exact validity start rule for that plan.

Zodra uw databundel volledig is verbruikt, stopt de verbinding of wordt deze verlaagd naar een lagere snelheid, afhankelijk van het abonnementstype. U kunt direct vanuit uw account een nieuw abonnement voor dezelfde bestemming aanschaffen. Uw bestelgeschiedenis maakt snelle herhaalaankopen mogelijk zonder uw gegevens opnieuw in te voeren.

Yes, regional plans are designed for multi-country trips inside supported areas. Coverage lists vary by plan and should be checked before buying.

It depends on the plan. Some plans throttle data to a reduced speed (typically 128–512 kbps) after the full quota is used rather than cutting off entirely, while others stop data completely. Check the plan details page for the after-quota policy — it will indicate whether data stops or continues at reduced speed.

Het pauzeren of verlengen van de geldigheid van een abonnement wordt na aankoop niet ondersteund, aangezien de voorwaarden worden bepaald door de onderliggende provider. Als u een langere of onderbroken reis verwacht, kies dan vanaf het begin een abonnement met een langere geldigheid, of koop een tweede abonnement om eventuele resterende benodigde dagen te dekken.

Wij accepteren creditcards en betaalkaarten via Stripe en PayPal. Afhankelijk van uw browser en apparaat, kunnen Apple Pay of Google Pay ook verschijnen bij het afrekenen. Alle betalingen worden veilig verwerkt door onze betalingspartners — MollySIM slaat geen kaartgegevens op onze servers op.

De geschiktheid voor terugbetaling wordt per geval beoordeeld onder ons Terugbetalingsbeleid. Ongebruikte abonnementen die niet zijn geactiveerd, komen mogelijk in aanmerking indien tijdig aangevraagd. Zodra een abonnement is geactiveerd of de geldigheidsperiode is gestart, zijn terugbetalingen over het algemeen niet mogelijk. Dien uw verzoek in via de pagina Terugbetalingsbeleid met uw order-ID en de reden van uw verzoek.

Go to My Orders to track payment and eSIM fulfillment status. Updates are synced as provider events arrive.

Controleer eerst je spam- of ongewenste e-mailmap voor de bevestigingsmail. Log vervolgens in op je account en ga naar Mijn Bestellingen — je QR-code en eSIM-gegevens zijn daar beschikbaar, zelfs als de e-mail niet is afgeleverd. Als je bestelling langer dan 30 minuten in behandeling is, neem dan contact op met de ondersteuning met je bestelnummer en betalingsbevestiging.

Yes. Add plans for different destinations to your cart and complete a single checkout. Each plan appears as a separate order in My Orders with its own QR code and validity period. Install each eSIM before the relevant trip to avoid starting the validity countdown early.

Work through these steps: confirm your destination is covered by the plan; in Settings > Cellular, ensure the eSIM line is enabled and selected as the active data line; toggle airplane mode on and off to force a network refresh; try selecting a network manually in Network Selection. If the issue continues, restart your device and contact support with your order ID and device model.

Activation failures can happen if the device is not fully carrier-unlocked, if the QR code was previously used on a different device, or due to a temporary provider issue. Restart your device and confirm your cellular settings are correct. Do not delete the profile before contacting support — send a screenshot of the error along with your order ID so we can assist.

Slow speeds can result from network congestion in your area, roaming onto a weaker partner network, or the plan entering a fair-use throttled state. Check your remaining data in Settings > Cellular and review the plan's throttle policy. Moving to a different location may help; if speeds remain very slow, contact support with your order ID.

In most cases, eSIM profiles cannot be transferred once activated, as the profile is bound to the device at activation. If the eSIM was never activated, contact support before removing it from your old phone — some providers allow a limited number of re-downloads. For future trips, purchase a new eSIM plan once your new device is set up and confirmed as carrier-unlocked.