Soalan Lazim

eSIM (SIM terbenam) ialah profil digital yang dipasang terus pada telefon anda — tiada kad fizikal diperlukan. Anda memuat turun dan mengaktifkannya melalui internet, membolehkan sambungan segera tanpa perlu melawat kedai. SIM rumah anda kekal aktif pada masa yang sama, jadi anda boleh menggunakan eSIM untuk data perjalanan sambil mengekalkan nombor biasa anda untuk panggilan dan teks.

Most travel plans are data-only. For destinations that support voice and text, select Data + Suara + SMS plans in the plan filter.

Hotspot availability depends on the specific plan and network rules in that destination. Check the plan details before checkout.

Yes. Most modern dual-SIM devices let you run an eSIM for travel data while keeping your physical SIM active for calls and texts. You can switch the default data line between SIMs in your device settings at any time.

Storage varies by device. Most iPhones and many Android phones can hold 8–20 eSIM profiles, though typically only one or two can be active simultaneously. You can switch between stored profiles in Settings without deleting them, making it convenient to manage eSIMs across multiple trips.

Selepas pesanan anda dipenuhi, kod QR akan dihantar ke e-mel anda dan disimpan dalam akaun MollySIM anda. Untuk memasang: buka Tetapan > Selular (atau Data Mudah Alih) > Tambah eSIM, kemudian pilih Imbas Kod QR dan halakan kamera anda pada kod tersebut. Profil akan dipasang secara automatik. Lengkapkan langkah ini semasa disambungkan ke Wi-Fi yang stabil.

Kebanyakan telefon pintar utama yang dikeluarkan selepas 2018 menyokong eSIM, termasuk iPhone XS/XR dan yang lebih baru, Samsung Galaxy S20 dan yang lebih baru, serta Google Pixel 3 dan yang lebih baru. Pergi ke Tetapan > Mengenai Telefon (Android) atau Tetapan > Umum > Mengenai (iPhone) untuk mengesahkan sokongan eSIM. Peranti anda juga mesti tidak berkunci pembawa untuk mengaktifkan pelan eSIM pihak ketiga.

Pasang semasa anda mempunyai Wi-Fi yang stabil, sebaik-baiknya sebelum berlepas. Aktifkan talian apabila anda tiba, berdasarkan masa perjalanan dan kesahihan pelan anda.

No. A purchased profile is generally bound to one device during activation. If you need another device, purchase an additional eSIM.

No. Carrier-locked devices cannot activate eSIM profiles from third-party providers. Contact your carrier to request an unlock — many unlock devices automatically after a contract period, or upon request. Confirm your device is fully unlocked before purchasing a MollySIM plan.

Try these steps: clean your camera lens, increase the screen brightness on the device displaying the QR code, or scan in better lighting. Most orders also include a manual activation code — select Enter Details Manually in your cellular settings as an alternative. If the issue persists, contact support with your order ID before deleting any eSIM profile.

Validity start rules depend on the provider. Most plans begin counting down from your first data connection in the destination country — not from the date of purchase or installation. A small number of providers start validity at installation time. Always check the plan details page before buying to confirm the exact validity start rule for that plan.

Setelah elaun data anda habis sepenuhnya, sambungan akan berhenti atau dikurangkan kepada kelajuan yang lebih rendah bergantung pada jenis pelan. Anda boleh membeli pelan baharu untuk destinasi yang sama serta-merta dari akaun anda. Sejarah pesanan anda membolehkan pembelian berulang yang cepat tanpa memasukkan semula butiran anda.

Yes, regional plans are designed for multi-country trips inside supported areas. Coverage lists vary by plan and should be checked before buying.

It depends on the plan. Some plans throttle data to a reduced speed (typically 128–512 kbps) after the full quota is used rather than cutting off entirely, while others stop data completely. Check the plan details page for the after-quota policy — it will indicate whether data stops or continues at reduced speed.

Menjeda atau melanjutkan tempoh sah pelan tidak disokong selepas pembelian, kerana terma ditetapkan oleh penyedia asas. Jika anda menjangkakan perjalanan yang lebih lama atau terganggu, pilih pelan dengan tempoh sah yang lebih panjang dari awal, atau beli pelan kedua untuk meliputi hari-hari yang diperlukan.

Kami menerima kad kredit dan debit melalui Stripe dan PayPal. Bergantung pada pelayar dan peranti anda, Apple Pay atau Google Pay mungkin juga muncul semasa pembayaran. Semua pembayaran diproses dengan selamat oleh rakan kongsi pembayaran kami — MollySIM tidak menyimpan butiran kad pada pelayan kami.

Kelayakan bayaran balik dinilai berdasarkan kes demi kes di bawah Polisi Bayaran Balik kami. Pelan yang tidak digunakan dan belum diaktifkan mungkin layak jika diminta dengan segera. Setelah pelan diaktifkan atau tempoh sahnya telah bermula, bayaran balik secara amnya tidak tersedia. Hantar permintaan anda melalui halaman Polisi Bayaran Balik dengan ID pesanan anda dan sebab permintaan anda.

Go to My Orders to track payment and eSIM fulfillment status. Updates are synced as provider events arrive.

First, check your spam or junk folder for the confirmation email. Then log in to your account and go to My Orders — your QR code and eSIM details are available there even if the email was not delivered. If your order shows pending for more than 30 minutes, contact support with your order ID and payment confirmation.

Yes. Add plans for different destinations to your cart and complete a single checkout. Each plan appears as a separate order in My Orders with its own QR code and validity period. Install each eSIM before the relevant trip to avoid starting the validity countdown early.

Work through these steps: confirm your destination is covered by the plan; in Settings > Cellular, ensure the eSIM line is enabled and selected as the active data line; toggle airplane mode on and off to force a network refresh; try selecting a network manually in Network Selection. If the issue continues, restart your device and contact support with your order ID and device model.

Activation failures can happen if the device is not fully carrier-unlocked, if the QR code was previously used on a different device, or due to a temporary provider issue. Restart your device and confirm your cellular settings are correct. Do not delete the profile before contacting support — send a screenshot of the error along with your order ID so we can assist.

Kelajuan perlahan boleh disebabkan oleh kesesakan rangkaian di kawasan anda, perayauan ke rangkaian rakan kongsi yang lebih lemah, atau pelan memasuki keadaan terhad penggunaan saksama. Semak baki data anda dalam Tetapan > Selular dan semak dasar pengehadan pelan. Berpindah ke lokasi yang berbeza mungkin membantu; jika kelajuan kekal sangat perlahan, hubungi sokongan dengan ID pesanan anda.

In most cases, eSIM profiles cannot be transferred once activated, as the profile is bound to the device at activation. If the eSIM was never activated, contact support before removing it from your old phone — some providers allow a limited number of re-downloads. For future trips, purchase a new eSIM plan once your new device is set up and confirmed as carrier-unlocked.