Pertanyaan yang Sering Diajukan

eSIM (embedded SIM) adalah profil digital yang diinstal langsung di ponsel Anda — tidak memerlukan kartu fisik. Anda mengunduh dan mengaktifkannya melalui internet, memungkinkan konektivitas instan tanpa mengunjungi toko. SIM rumah Anda tetap aktif pada saat yang sama, sehingga Anda dapat menggunakan eSIM untuk data perjalanan sambil tetap menggunakan nomor biasa Anda untuk panggilan dan SMS.

Most travel plans are data-only. For destinations that support voice and text, select Data + Suara + SMS plans in the plan filter.

Hotspot availability depends on the specific plan and network rules in that destination. Check the plan details before checkout.

Yes. Most modern dual-SIM devices let you run an eSIM for travel data while keeping your physical SIM active for calls and texts. You can switch the default data line between SIMs in your device settings at any time.

Storage varies by device. Most iPhones and many Android phones can hold 8–20 eSIM profiles, though typically only one or two can be active simultaneously. You can switch between stored profiles in Settings without deleting them, making it convenient to manage eSIMs across multiple trips.

Setelah pesanan Anda terpenuhi, kode QR akan dikirim ke email Anda dan disimpan di akun MollySIM Anda. Untuk menginstal: buka Pengaturan > Seluler (atau Data Seluler) > Tambah eSIM, lalu pilih Pindai Kode QR dan arahkan kamera Anda ke kode tersebut. Profil akan terinstal secara otomatis. Selesaikan langkah ini saat terhubung ke Wi-Fi yang stabil.

Sebagian besar smartphone flagship yang dirilis setelah 2018 mendukung eSIM, termasuk iPhone XS/XR dan yang lebih baru, Samsung Galaxy S20 dan yang lebih baru, serta Google Pixel 3 dan yang lebih baru. Buka Pengaturan > Tentang Ponsel (Android) atau Pengaturan > Umum > Tentang (iPhone) untuk memverifikasi dukungan eSIM. Perangkat Anda juga harus tidak terkunci operator untuk mengaktifkan paket eSIM pihak ketiga.

Instal saat Anda memiliki Wi-Fi stabil, idealnya sebelum keberangkatan. Aktifkan jalur saat Anda tiba, berdasarkan waktu perjalanan dan masa berlaku paket Anda.

No. A purchased profile is generally bound to one device during activation. If you need another device, purchase an additional eSIM.

No. Carrier-locked devices cannot activate eSIM profiles from third-party providers. Contact your carrier to request an unlock — many unlock devices automatically after a contract period, or upon request. Confirm your device is fully unlocked before purchasing a MollySIM plan.

Try these steps: clean your camera lens, increase the screen brightness on the device displaying the QR code, or scan in better lighting. Most orders also include a manual activation code — select Enter Details Manually in your cellular settings as an alternative. If the issue persists, contact support with your order ID before deleting any eSIM profile.

Validity start rules depend on the provider. Most plans begin counting down from your first data connection in the destination country — not from the date of purchase or installation. A small number of providers start validity at installation time. Always check the plan details page before buying to confirm the exact validity start rule for that plan.

Setelah kuota data Anda habis sepenuhnya, koneksi akan berhenti atau dikurangi ke kecepatan yang lebih rendah tergantung pada jenis paket. Anda dapat membeli paket baru untuk tujuan yang sama segera dari akun Anda. Riwayat pesanan Anda memungkinkan pembelian berulang yang cepat tanpa memasukkan kembali detail Anda.

Yes, regional plans are designed for multi-country trips inside supported areas. Coverage lists vary by plan and should be checked before buying.

It depends on the plan. Some plans throttle data to a reduced speed (typically 128–512 kbps) after the full quota is used rather than cutting off entirely, while others stop data completely. Check the plan details page for the after-quota policy — it will indicate whether data stops or continues at reduced speed.

Menjeda atau memperpanjang masa berlaku paket tidak didukung setelah pembelian, karena ketentuan ditetapkan oleh penyedia layanan asal. Jika Anda memperkirakan perjalanan yang lebih lama atau terputus, pilihlah paket dengan masa berlaku yang lebih lama sejak awal, atau belilah paket kedua untuk mencakup sisa hari yang diperlukan.

Kami menerima kartu kredit dan debit melalui Stripe dan PayPal. Tergantung pada browser dan perangkat Anda, Apple Pay atau Google Pay mungkin juga muncul saat checkout. Semua pembayaran diproses dengan aman oleh mitra pembayaran kami — MollySIM tidak menyimpan detail kartu di server kami.

Kelayakan pengembalian dana dinilai berdasarkan kasus per kasus di bawah Kebijakan Pengembalian Dana kami. Paket yang tidak terpakai dan belum diaktivasi mungkin memenuhi syarat jika diminta segera. Setelah paket diaktivasi atau masa berlakunya dimulai, pengembalian dana umumnya tidak tersedia. Ajukan permintaan Anda melalui halaman Kebijakan Pengembalian Dana dengan ID pesanan Anda dan alasan permintaan Anda.

Go to My Orders to track payment and eSIM fulfillment status. Updates are synced as provider events arrive.

Pertama, periksa folder spam atau junk Anda untuk email konfirmasi. Kemudian masuk ke akun Anda dan buka Pesanan Saya — kode QR dan detail eSIM Anda tersedia di sana meskipun email tidak terkirim. Jika pesanan Anda berstatus tertunda selama lebih dari 30 menit, hubungi dukungan dengan ID pesanan dan konfirmasi pembayaran Anda.

Yes. Add plans for different destinations to your cart and complete a single checkout. Each plan appears as a separate order in My Orders with its own QR code and validity period. Install each eSIM before the relevant trip to avoid starting the validity countdown early.

Work through these steps: confirm your destination is covered by the plan; in Settings > Cellular, ensure the eSIM line is enabled and selected as the active data line; toggle airplane mode on and off to force a network refresh; try selecting a network manually in Network Selection. If the issue continues, restart your device and contact support with your order ID and device model.

Activation failures can happen if the device is not fully carrier-unlocked, if the QR code was previously used on a different device, or due to a temporary provider issue. Restart your device and confirm your cellular settings are correct. Do not delete the profile before contacting support — send a screenshot of the error along with your order ID so we can assist.

Kecepatan lambat dapat disebabkan oleh kemacetan jaringan di wilayah Anda, roaming ke jaringan mitra yang lebih lemah, atau paket yang memasuki status pembatasan penggunaan wajar (FUP). Periksa sisa data Anda di Pengaturan > Seluler dan pelajari kebijakan pembatasan paket. Berpindah ke lokasi lain dapat membantu; jika kecepatan tetap sangat lambat, hubungi dukungan dengan menyertakan ID pesanan Anda.

In most cases, eSIM profiles cannot be transferred once activated, as the profile is bound to the device at activation. If the eSIM was never activated, contact support before removing it from your old phone — some providers allow a limited number of re-downloads. For future trips, purchase a new eSIM plan once your new device is set up and confirmed as carrier-unlocked.