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An eSIM (embedded SIM) is a digital profile installed directly on your phone — no physical card required. You download and activate it over the internet, allowing instant connectivity without visiting a store. Your home SIM remains active at the same time, so you can use the eSIM for travel data while keeping your usual number for calls and texts.

Most travel plans are data-only. For destinations that support voice and text, select Data + Tale + SMS plans in the plan filter.

Hotspot availability depends on the specific plan and network rules in that destination. Check the plan details before checkout.

Yes. Most modern dual-SIM devices let you run an eSIM for travel data while keeping your physical SIM active for calls and texts. You can switch the default data line between SIMs in your device settings at any time.

Storage varies by device. Most iPhones and many Android phones can hold 8–20 eSIM profiles, though typically only one or two can be active simultaneously. You can switch between stored profiles in Settings without deleting them, making it convenient to manage eSIMs across multiple trips.

After your order is fulfilled, a QR code is sent to your email and saved in your MollySIM account. To install: open Settings > Cellular (or Mobile Data) > Add eSIM, then select Scan QR Code and point your camera at the code. The profile installs automatically. Complete this step while connected to stable Wi-Fi.

De fleste flagskibs-smartphones udgivet efter 2018 understøtter eSIM, herunder iPhone XS/XR og nyere, Samsung Galaxy S20 og nyere, og Google Pixel 3 og nyere. Gå til Indstillinger > Om telefon (Android) eller Indstillinger > Generelt > Om (iPhone) for at bekræfte eSIM-understøttelse. Din enhed skal også være ulåst af operatøren for at aktivere en tredjeparts eSIM-plan.

Install while you have stable Wi-Fi, ideally before departure. Activate the line when you arrive, based on your travel timing and plan validity.

No. A purchased profile is generally bound to one device during activation. If you need another device, purchase an additional eSIM.

No. Carrier-locked devices cannot activate eSIM profiles from third-party providers. Contact your carrier to request an unlock — many unlock devices automatically after a contract period, or upon request. Confirm your device is fully unlocked before purchasing a MollySIM plan.

Try these steps: clean your camera lens, increase the screen brightness on the device displaying the QR code, or scan in better lighting. Most orders also include a manual activation code — select Enter Details Manually in your cellular settings as an alternative. If the issue persists, contact support with your order ID before deleting any eSIM profile.

Validity start rules depend on the provider. Most plans begin counting down from your first data connection in the destination country — not from the date of purchase or installation. A small number of providers start validity at installation time. Always check the plan details page before buying to confirm the exact validity start rule for that plan.

Når din datamængde er fuldt ud brugt, vil forbindelsen enten stoppe eller blive reduceret til en lavere hastighed afhængigt af plantypen. Du kan købe en ny plan for samme destination med det samme fra din konto. Din ordrehistorik muliggør hurtige gentagne køb uden at skulle indtaste dine oplysninger igen.

Yes, regional plans are designed for multi-country trips inside supported areas. Coverage lists vary by plan and should be checked before buying.

It depends on the plan. Some plans throttle data to a reduced speed (typically 128–512 kbps) after the full quota is used rather than cutting off entirely, while others stop data completely. Check the plan details page for the after-quota policy — it will indicate whether data stops or continues at reduced speed.

Pause eller forlængelse af et abonnements gyldighed understøttes ikke efter køb, da vilkårene er fastsat af den underliggende udbyder. Hvis du forventer en længere eller afbrudt rejse, skal du vælge et abonnement med længere gyldighed fra starten, eller købe et andet abonnement for at dække eventuelle resterende dage.

Vi accepterer kredit- og betalingskort via Stripe og PayPal. Afhængigt af din browser og enhed kan Apple Pay eller Google Pay også vises ved kassen. Alle betalinger behandles sikkert af vores betalingspartnere – MollySIM gemmer ikke kortoplysninger på vores servere.

Refusionsberettigelse vurderes fra sag til sag under vores Refusionspolitik. Ubrugte planer, der ikke er blevet aktiveret, kan kvalificere sig, hvis anmodet omgående. Når en plan er aktiveret, eller dens gyldighedsperiode er startet, er refusioner generelt ikke tilgængelige. Indsend din anmodning via Refusionspolitik-siden med dit ordre-ID og årsagen til din anmodning.

Go to My Orders to track payment and eSIM fulfillment status. Updates are synced as provider events arrive.

Tjek først din spam- eller uønsket-mappe for bekræftelsesmailen. Log derefter ind på din konto og gå til Mine Ordrer — din QR-kode og eSIM-detaljer er tilgængelige der, selvom mailen ikke blev leveret. Hvis din ordre viser "afventer" i mere end 30 minutter, kontakt support med dit ordrenummer og betalingsbekræftelse.

Yes. Add plans for different destinations to your cart and complete a single checkout. Each plan appears as a separate order in My Orders with its own QR code and validity period. Install each eSIM before the relevant trip to avoid starting the validity countdown early.

Work through these steps: confirm your destination is covered by the plan; in Settings > Cellular, ensure the eSIM line is enabled and selected as the active data line; toggle airplane mode on and off to force a network refresh; try selecting a network manually in Network Selection. If the issue continues, restart your device and contact support with your order ID and device model.

Activation failures can happen if the device is not fully carrier-unlocked, if the QR code was previously used on a different device, or due to a temporary provider issue. Restart your device and confirm your cellular settings are correct. Do not delete the profile before contacting support — send a screenshot of the error along with your order ID so we can assist.

Langsomme hastigheder kan skyldes netværksoverbelastning i dit område, roaming på et svagere partnernetværk, eller at planen er gået ind i en fair-use-begrænset tilstand. Tjek din resterende data under Indstillinger > Mobilnetværk, og gennemgå planens begrænsningspolitik. At flytte til et andet sted kan hjælpe; hvis hastighederne forbliver meget langsomme, kontakt support med dit ordrenummer.

In most cases, eSIM profiles cannot be transferred once activated, as the profile is bound to the device at activation. If the eSIM was never activated, contact support before removing it from your old phone — some providers allow a limited number of re-downloads. For future trips, purchase a new eSIM plan once your new device is set up and confirmed as carrier-unlocked.